Ordering
We ship all around the world contact us for delivery charges beforehand. We are not liable for any customs charges when it reaches your country
We recommend booking your stationery as early as possible, some of my couples book a year in advance of needing their invites, so I do book up (Jan-March are my busiest time of year). If you're worried you don't know all the details for your 'On the Day' stationery then don't worry we can sort this at a later date and also make any amendments to your invoice then. If you have left it until the last minute just send us a message and we will see if we can fit you in.
Yes samples of all our House Collections are available. Unfortunately we are unable to send you personalised samples but the sample packs we offer should give you a good indication of the quality of our work and show the general sizes we work to so it is definitely still worth ordering one of these.
On our house collections you can tweak the wording to match your wedding vibe. However, other design elements like colours and additional features are set and can't be modified. With the bespoke collections after our initial consultation, we'll provide at least two designs for your consideration. Any additional designs are charged at our hourly rate. You can make changes until you sign off on the final design. Note that once approved, no further changes can be made.
Our standard paper is luxurious 300gsm textured card, and all our sample packs have been printed using this.
Yes, the minimum order is 30 of each item (per design - so if you’re having day and evening invites, the minimum is 30 of each) and this is for Bespoke and orders from the House Collection.
We recommend ordering enough invitations for one per household or couple. It is advisable to order at least five extra in case there are any changes in your numbers or if any get lost in the post. (And it's always nice to keep one for yourselves too!)
We will normally be in touch within 48 hours of you placing an order (excluding weekends and bank holidays), but this could take a little longer during busy times.
Bespoke orders vary from project to project, and we will discuss this with you during our initial stages of planning.
An order from the house collection will take a minimum of 4 weeks depending on the items you order.
If you realise you have forgotten someone during the early stages of your order, then this will be possible. Unfortunately, we will be unable to add to your order once it has been sent to print. We do recommend that you order at least five additional invitations so you have a few spare in case this problem does arise.
Printing & Proofs
Yes, of course! It is likely you may want to make a few little changes. Let us know as soon as you can, and we'll send you a second proof with amendments.
The most important parts to check are that all the information is correct and there are no spelling mistakes. This is also a good opportunity to check you are fully happy with any colour changes that we have made. Once you have approved your proofs, we are no longer responsible should there be any spelling errors or typos.
Once you have approved your proof, we will be sending it off to print as soon as possible. Therefore, it is unlikely you will be able to make any changes.
Most of our wedding stationery is printed by a trusted printer. Very rarely there may be a delay in the delivery of your invites. We will let you know as soon as if this happens, but this is why we always give 3 weeks from print to delivery to you.
We do not send printed proofs; this is because it is very expensive for our printer to set up a single print run. You are welcome to print out the proofs we send you yourself. When checking the proofs digitally, we recommend viewing them on a computer screen/laptop instead of a phone or tablet. This is to ensure you are getting the closest possible colour representation, but unfortunately, it is impossible for us to guarantee that the colours will be exactly as seen on screen.
Postage
As soon as we receive an order from the printers, we will inspect it before packaging it up and sending it to you as quickly as possible. All items are posted via courier or Royal Mail tracked. Please be aware that from the day I send to print to delivery can take up to 3 weeks.
All of our wedding stationery has free postage
Unfortunately, you will not be able to return any items; this is because all of your items will be personalised for you and your wedding day.
Any changes made to an order after the proofs have been signed off will incur a charge and additional printing costs.